If the issue persists, take a screenshot which shows the license key entered in NVivo. Note! Pay careful attention to differentiate between: Please copy and paste the license key to avoid any typing errors. More info here NVivo installation file download License key entered correctly? You can download the correct version of NVivo that corresponds to your license key from the myNVivo Portal run by QSR.

If the license key has “10” in the first five characters, for example, NXX 10-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 10.

If the license key has “11” in the first five characters, for example, NXX 11-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo Version 11.

If the license key has “12” in the first five characters, for example, NXX 12-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 12.

If the license key has “20” in the first five characters, for example, NXX 20-XXXXX-XXXXX-XXXXX-XXXXX it can only activate the new NVivo.

The license key’s first section describes which version the license key is designed for, like below NVivo for Windows license keys start with NVP or NVT, NVivo for Mac licenses start with NMP or NMT.Įach version of NVivo (Version 10, 11, 12, and the new NVivo) requires a different license key. Please ensure you are entering the license key in the correct version of NVivo for Mac or Windows.

The license key has been entered incorrectly.

The key being entered is for a different version of NVivo for Mac (or Windows).

This error could be due to one of the below two reasons:

The license key that was entered is not valid. Only ELA end users might still receive a license key from their local admin to activate.įind more info here: Which NVivo Version do I have?Īfter you installed NVivo (12, 11, or older) you are prompted to enter your license key, but you now receive the following error message: 'Invalid license key.

Please note, for the latest version of NVivo (release March 2020) most users don´t need to activate via license key, but will use their myNVivo credentials. Customers turn to us to understand NVivo better!

Nvivo 12 serial key